A Communication Center / Contact Center is similar to a call center and is a central point in an enterprise from which all customer contacts are managed. Implementing contact center technology would allow customers to be routed to the appropriate agents via multiple channels. Our communication center offers multi-channel options via voice, email, text chat, and web interfaces.
BAB is certified by the Communications and Information Technology Commission (CITC) to render communication/contact center services to its valued clients in the Kingdom of Saudi Arabia.
BAB employs dedicated qualified staff in the operations and highly qualified customer service representatives for handling incoming contacts or calls and commits to ensure acceptable level of service that the assigned agents shall render to the customers.
BAB has ensured a comprehensive selection process of the agents that remain focused on needs, business vision and mission to support the clients achieve their objectives and targets through a conclusive and result oriented approach. All our agents have mastery of the Arabic and English language and are highly proficient in the usage of various systems, applications and technologies.